Last Updated: May 6, 2026

Terms of Service

These Terms of Service govern your use of the Groomera platform, website, and related services.

Company Name: 0 LLC

DBA: Groomera

Mailing Address: PO BOX 208, Versailles, CT 06383

PLEASE READ THESE TERMS OF SERVICE CAREFULLY

These Terms of Service ("Terms", "Terms of Service", or "Agreement") constitute a legally binding agreement between you ("you", "your", or "User") and 0 LLC, doing business as Groomera ("Groomera", "we", "us", or "our"), governing your access to and use of the Groomera website (www.Groomera.com), mobile application (when available), and all related services, features, and content (collectively, the "Services" or "Platform").

BY ACCESSING OR USING OUR SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS OF SERVICE AND OUR PRIVACY POLICY AND COOKIE POLICY, WHICH ARE INCORPORATED HEREIN BY REFERENCE. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE OUR SERVICES.

IMPORTANT NOTICE: THESE TERMS CONTAIN A MANDATORY ARBITRATION PROVISION (SECTION 19) THAT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS.

1. Acceptance of Terms

1.1 Agreement to Terms

By creating an account, accessing, or using the Groomera Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, our Privacy Policy, Cookie Policy, and any additional terms and policies referenced herein.

1.2 Changes to Terms

Groomera reserves the right to modify, update, or replace these Terms of Service at any time at our sole discretion. When we make material changes, we will:

Update the "Effective Date" at the top of this document.
Notify you via email, in-app notification, SMS, or a prominent notice on our website.
Post the revised Terms of Service on our website.

It is your responsibility to review these Terms of Service periodically before each use of our Services. Your continued use of the Services after any changes become effective constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must discontinue use of our Services immediately and may request account deletion.

1.3 Additional Policies

The following policies are incorporated into and form part of these Terms of Service:

Privacy Policy: Describes how we collect, use, and protect your personal information.
Cookie Policy: Explains our use of cookies and tracking technologies.
Refund Policy: Sets forth our policies regarding refunds and cancellations (available separately).

2. Eligibility and Account Registration

2.1 Age Requirement

You must be at least 18 years of age to create an account and use the Groomera Services. By using our Services, you represent and warrant that you are 18 years of age or older. If you are under 18, you must have your parent or legal guardian create and manage the account on your behalf. Parents or guardians are responsible for all activities conducted through accounts created for minors.

2.2 Account Registration

To access certain features of the Services, you must register for an account. When you register, you agree to:

Provide accurate, current, and complete information during the registration process.
Maintain and promptly update your account information to keep it accurate, current, and complete.
Maintain the security and confidentiality of your account credentials (username and password).
Notify us immediately of any unauthorized use of your account or any other breach of security.
Accept responsibility for all activities that occur under your account.

2.3 Account Types

Groomera offers different types of accounts, including:

Business User Accounts (Shop Owners/Specialists): For pet groomers, barbershops, salons, spas, tattoo shops, and their employees/specialists who provide services through the Platform.
End User Accounts (Customers): For individuals who book appointments and use services provided by Business Users.

Different account types may require different information during registration. Business User accounts require additional information such as business name, business address, services offered, business credentials, and other relevant business details.

2.4 Account Verification

Depending on your account type and the features you wish to use, we may require additional verification, including but not limited to:

Email verification.
Phone number verification.
Business license or registration documentation (for Business Users).
Identity verification.
Payment method verification.

Failure to complete required verification may result in limited access to certain features or suspension of your account.

2.5 One Account Per User

You may only create and maintain one account per user. Creating multiple accounts for the same individual or business is prohibited and may result in immediate termination of all associated accounts.

2.6 Account Sharing and Transfer Prohibited

You may not share, sell, transfer, or allow others to access your account. Your account is personal to you (or your business) and may not be used by any other person or entity. Account sharing is a critical violation of these Terms and may result in immediate permanent termination of your account without refund. Upon termination for account sharing, you will not be provided access to your appointment data or other account information except through a written request submitted to Support@Groomera.com, which will be processed within 1-6 business days.

3. Description of Services

3.1 Platform Overview

Groomera provides a comprehensive booking and business management platform that enables:

For Business Users (Shops/Specialists):

Online appointment scheduling and calendar management.
Client database and customer relationship management.
Payment processing and invoicing.
AI-powered receptionist for automated call handling and appointment booking.
SMS reminders and marketing communications.
Photo and video storage for client portfolios and service documentation.
Business analytics and reporting.
Integration with third-party services and tools.

For End Users (Customers):

Ability to search for and book appointments with participating businesses.
Access to service provider profiles, portfolios, and reviews.
Appointment management (booking, rescheduling, cancellation).
Payment processing for services.
Communication with service providers.

3.2 Third-Party Integrations

Our Services integrate with various third-party platforms and services, including but not limited to:

Payment Processing: Stripe and other payment gateways.
Cloud Storage: Cloudinary for photo, video, and file storage.
Communication Services: Bandwidth (SMS), Vapi (AI receptionist), SendGrid (email), Mailchimp (email marketing), Chatwoot (customer support).
Shipping and Logistics: Easyship.
Social Media Platforms: Facebook, Instagram, LinkedIn, Twitter/X, TikTok, Reddit, Telegram, Discord, Slack.
Analytics and Advertising: Google Analytics, Google Tag Manager, Google Ads, Meta Pixel, LinkedIn Insight Tag, TikTok Pixel, Twitter Ads, Reddit Pixel.

By using our Services, you agree to comply with the terms of service and privacy policies of these third-party providers. We are not responsible for the performance, availability, or practices of third-party services.

3.3 Beta Features and Experimental Services

From time to time, we may offer access to beta features, experimental services, or early-release functionality ("Beta Features"). Beta Features are provided on an "as-is" basis with the following conditions:

Beta Features are experimental and may not function as intended.
We provide no guarantees of availability, performance, or reliability for Beta Features.
Beta Features may be discontinued at any time without notice.
Beta Features are not covered by any service level agreements (SLA) or warranties.
We reserve the right to grant or revoke access to Beta Features at our sole discretion, with or without reason, and without prior notice.
You may lose access to Beta Features at any time for any reason or no reason.

Your use of Beta Features is at your own risk, and we disclaim all warranties and liabilities related to Beta Features.

4. Subscription Plans and Pricing

4.1 Subscription Tiers

Groomera offers multiple subscription tiers with varying features, functionality, and pricing. Subscription options include:

Monthly Subscriptions: Billed on a monthly basis.
Annual Subscriptions: Billed annually, often at a discounted rate compared to monthly billing.
Custom/Enterprise Plans: Tailored pricing and features for larger organizations (contact us for details).

The specific features, limitations, and pricing for each subscription tier are described on our website and during the signup process.

4.2 Free Trials and Promotional Offers

We may offer free trials, promotional discounts, or special offers from time to time. The terms and duration of any free trial or promotion will be specified at the time of enrollment. Unless you cancel before the end of the free trial period, your subscription will automatically renew and convert to a paid monthly or annual subscription (depending on the plan you selected), and you will be charged the applicable subscription fee.

4.3 Billing and Payment

Billing Cycle: Business User subscriptions are billed in advance of each billing period. You will be charged between 15 to 1 days before the start of each billing month or annual period, depending on your subscription plan.

Payment Methods: You must provide a valid payment method (credit card, debit card, or other accepted payment method) to subscribe to our Services. By providing your payment information, you authorize Groomera to charge the applicable fees to your payment method.

Automatic Renewal: Your subscription will automatically renew at the end of each billing period (monthly or annually) unless you cancel your subscription before the renewal date. You will be charged the then-current subscription fee for the renewal period.

Failed Payments: If a payment fails or is declined, we will attempt to process the payment again. If payment continues to fail, your account may be suspended or terminated as described in Section 4.6.

4.4 Price Changes

Groomera reserves the right to change subscription pricing at any time. We will provide you with at least 15 to 30 days' advance notice of any price increase via email, in-app notification, SMS, or other communication method.

Existing Subscribers: If you are an existing subscriber at the time of a price change, you will be grandfathered at your current pricing until the end of your current subscription term (the next renewal date). The new pricing will apply when your subscription renews after the notice period.

Emergency Exceptions: We reserve the right to adjust pricing immediately without advance notice in the following circumstances:

Changes in applicable taxes, government fees, or regulatory charges.
Changes imposed by third-party service providers (e.g., payment processing fees, SMS costs).
Compliance with legal or regulatory requirements.

If you do not agree with a price change, you may cancel your subscription before the new pricing takes effect.

4.5 Refunds

Refunds are governed by our separate Refund Policy, which is available on our website and incorporated into these Terms by reference. Generally, subscription fees are non-refundable except as required by law or as expressly stated in our Refund Policy.

4.6 Non-Payment and Account Suspension

If we are unable to process payment for your subscription, the following process will apply:

Initial Failed Payment: We will notify you of the failed payment and attempt to process the payment again.
Grace Period: You will have a 7 to 15 day grace period to update your payment information and resolve the payment issue.
Suspension: If payment is not received within the grace period, your account will be suspended, and you will lose access to most Services, including your booking page and customer-facing features.
Termination: If payment remains unresolved after the suspension period, your account will be terminated, and your data will be subject to our data retention policy (90 days, with exceptions for legal or official requests).

During suspension, you will still be able to access your account to update payment information and reactivate your subscription.

5. Cancellation and Termination

5.1 User-Initiated Cancellation

You may cancel your subscription at any time through your account settings or by contacting Support@Groomera.com. Upon cancellation:

Your subscription will remain active until the end of your current billing cycle.
You will not be charged for the next billing period.
You will retain access to your account and Services until the end of the paid period.
After the billing cycle ends, you will lose access to most features, including your shop booking page, customer data (except as retained under our data retention policy), and premium features.

No Refunds: Cancellation does not entitle you to a refund for any fees already paid, except as provided in our Refund Policy or required by law.

5.2 Groomera-Initiated Termination

We reserve the right to suspend or terminate your account at any time for any of the following reasons:

Immediate Termination (Without Prior Warning):

Violation of these Terms of Service involving illegal activity, fraud, or other severe misconduct.
Account sharing, reselling, or unauthorized transfer of your account.
Uploading illegal content, spam, pornography, or content that violates the rights of others.
Misuse of AI receptionist, SMS services, or other features for illegal activities, spam, or unauthorized marketing.
Impersonation, harassment, or abusive behavior toward other users, our staff, or third parties.
Any activity that poses a security risk, harms our reputation, or violates applicable laws.

Termination with Warning (Progressive Enforcement):

For less severe violations, we will generally follow a progressive enforcement process:

Warning: We will notify you of the violation and request corrective action.
Suspension: If the violation continues or is not corrected, we will temporarily suspend your account.
Limited Ban: For repeated violations, we may impose a limited ban on certain features or services.
Permanent Ban: For continued violations or failure to comply, we will permanently terminate your account.

The specific enforcement action will depend on the nature and severity of the violation, and we reserve the right to skip steps in the progressive process for serious violations.

Termination for Convenience:

We may also terminate your account for any reason or no reason with 30 days' advance notice, unless you have violated these Terms, in which case termination may be immediate.

5.3 Effect of Termination

Upon termination or cancellation of your account:

You will immediately lose access to the Services, including your shop booking page, customer database, and all premium features.
Your data will be retained for 90 days in accordance with our Privacy Policy, after which it will be securely deleted or anonymized, except as required by law or for legitimate business purposes (such as fraud prevention, record-keeping, or legal compliance).
If you request data deletion or have specific data retention requirements, please contact Support@Groomera.com.
We reserve the right to retain certain data for longer periods if required by law or if requested by legal authorities.

You may request a copy of your data within the 90-day retention period by contacting Support@Groomera.com.

6. User Responsibilities and Prohibited Conduct

6.1 Your Responsibilities

By using the Groomera Services, you agree to:

Provide accurate, truthful, and up-to-date information.
Comply with all applicable local, state, national, and international laws and regulations.
Use the Services only for lawful purposes and in accordance with these Terms.
Maintain the security and confidentiality of your account credentials.
Notify us immediately of any unauthorized use of your account.
Be respectful and professional in all interactions with other users, our staff, and third parties.

6.2 Prohibited Conduct

You agree NOT to engage in any of the following prohibited activities:

Account Misuse:

Creating multiple accounts for the same individual or business.
Sharing, selling, transferring, or allowing others to access your account.
Using another user's account without permission.
Providing false or misleading information during registration.

Illegal and Harmful Activity:

Using the Services for any illegal purpose or to facilitate illegal activity.
Uploading, posting, or transmitting any content that is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable.
Uploading or distributing viruses, malware, or any other harmful code.
Engaging in fraud, phishing, or any deceptive practices.

Content Violations:

Uploading illegal content, including but not limited to content that violates intellectual property rights, privacy rights, or other legal rights.
Uploading spam, unsolicited advertisements, or promotional materials unrelated to your legitimate business activities.
Uploading pornography, sexually explicit content, or adult content unrelated to legitimate business services.
Uploading images or videos of any person without their consent, including customers, employees, or third parties.
Uploading content that violates the rights of minors or exploits children in any way.

Platform Abuse:

Attempting to gain unauthorized access to the Services, other user accounts, or our systems.
Interfering with or disrupting the Services, servers, or networks connected to the Services.
Using automated tools, bots, or scripts to access the Services without our prior written permission.
Reverse engineering, decompiling, or disassembling any part of the Services.
Scraping, data mining, or extracting data from the Services without authorization.

Misuse of AI Receptionist and Communication Services:

Using the AI receptionist, SMS services, or other communication tools for illegal activities, spam, unsolicited marketing, or any activity that violates applicable laws (including anti-spam laws and telemarketing regulations).
Using our communication services to harass, threaten, or abuse others.
Impersonating another person or entity through our communication tools.

Industry-Specific Violations:

For Business Users in the grooming, barbershop, salon, spa, and tattoo industries, you also agree to:

Comply with all applicable health and safety regulations, sanitation requirements, and industry standards.
Maintain all required business licenses, permits, and insurance coverage.
Provide services only within the scope of your training, certification, and legal authorization.
Not engage in any activity that endangers the health or safety of customers or the public.
Not misrepresent your qualifications, credentials, or the services you provide.

Violation of these prohibited conduct rules may result in immediate account termination, legal action, and you may be held personally liable for any damages caused.

7. Intellectual Property Rights

7.1 Groomera's Intellectual Property

The Groomera Platform, including but not limited to the website, mobile application, software, design, text, graphics, logos, icons, images, audio, video, data compilations, and all other content and materials, is owned by 0 LLC (Groomera) and is protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

The following are trademarks and service marks of 0 LLC:

"Groomera" (name)
Groomera logo and design elements
All related branding, slogans, and trade dress

You may not use any of Groomera's trademarks, logos, or branding without our prior written consent. Unauthorized use of our intellectual property may result in legal action.

7.2 User-Generated Content Ownership

You retain ownership of all content you upload, post, or transmit through the Groomera Platform, including but not limited to:

Photos and videos of your work, services, or portfolio.
Client data and appointment information.
Business information and descriptions.
Reviews, comments, and other user-generated content.

7.3 License Grant to Groomera

By uploading or submitting content to the Groomera Platform, you grant Groomera a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, reproduce, distribute, display, perform, modify, and create derivative works from your content for the following purposes:

Operating and providing the Services: To store, display, and deliver your content as part of the Platform's functionality.
Marketing and promotional purposes (with permission): To showcase your content in our marketing materials, website, social media, advertisements, and promotional campaigns, only with your prior consent. You may grant or revoke this permission at any time through your account settings or by contacting Support@Groomera.com.
Aggregated and anonymized data (without permission): To use anonymized, aggregated data and statistics derived from your content for business analytics, research, and improvement of our Services. This data will not identify you or your business individually.
Legal and safety purposes: To use your content as necessary to comply with legal obligations, enforce these Terms, protect our rights, or ensure the safety and security of our users and the public.
Platform improvement: To analyze and improve the performance, features, and user experience of the Platform.

You may request removal of your content from the Platform at any time by contacting Support@Groomera.com. However, content may continue to exist in backups, caches, or archives for a reasonable period, and we may retain certain content as required by law or for legitimate business purposes.

7.4 Content Representations and Warranties

By uploading content to the Groomera Platform, you represent and warrant that:

You own or have the necessary rights, licenses, and permissions to upload and share the content.
You have obtained all necessary consents from individuals depicted in photos or videos, including customers, employees, and third parties.
Your content does not violate any third-party rights, including intellectual property rights, privacy rights, publicity rights, or contractual rights.
Your content complies with all applicable laws and these Terms of Service.

You are solely responsible for obtaining consent from customers, employees, and other individuals before uploading their images or personal information to the Platform. Groomera is not liable for any violations of privacy, publicity, or consent rights arising from content you upload.

7.5 Copyright Infringement and DMCA

Groomera respects the intellectual property rights of others. If you believe that your copyrighted work has been uploaded to our Platform without authorization, please submit a DMCA takedown notice to:

DMCA Agent: 0 LLC (Groomera) Email: Support@Groomera.com Mailing Address: PO BOX 208, Versailles, CT 06383

Your notice must include:

Identification of the copyrighted work claimed to have been infringed.
Identification of the material that is claimed to be infringing and information sufficient to locate the material.
Your contact information (name, address, phone number, email).
A statement that you have a good faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law.
A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the copyright owner.
Your physical or electronic signature.

We will respond to valid DMCA notices in accordance with the Digital Millennium Copyright Act.

8. Third-Party Services and Integrations

8.1 Third-Party Terms and Policies

Our Services integrate with various third-party platforms, services, and tools. By using these integrations, you agree to comply with the terms of service, privacy policies, and acceptable use policies of the respective third-party providers, including but not limited to:

Stripe: Payment processing
Cloudinary: Cloud storage and content delivery
Bandwidth: SMS messaging services
Vapi: AI receptionist and voice services
SendGrid: Email delivery
Mailchimp: Email marketing
Chatwoot: Customer support chat
Easyship: Shipping and logistics
Google Analytics, Google Ads, Google Tag Manager: Analytics and advertising
Meta (Facebook/Instagram), LinkedIn, TikTok, Twitter, Reddit: Social media and advertising
YouTube, Google Maps: Embedded content

You can find links to the terms and privacy policies of these third-party services on their respective websites.

8.2 No Control Over Third Parties

Groomera does not control, endorse, or assume responsibility for any third-party services, websites, content, or practices. We are not liable for:

The availability, performance, or reliability of third-party services.
Any data breaches, security incidents, or privacy violations by third parties.
Any disputes between you and third-party service providers.
Changes to third-party terms, pricing, or functionality.

Your use of third-party services is at your own risk, and any disputes or issues should be directed to the respective third-party provider.

8.3 Payment Processing

Payments for subscriptions and services are processed by Stripe and other third-party payment processors. When you provide payment information, you may be redirected to Stripe's secure checkout page. By using our payment services, you agree to Stripe's terms of service and privacy policy.

Groomera does not store your full credit card information on our servers. Payment data is handled securely by our payment processors in accordance with industry standards (PCI DSS compliance).

9. Data Ownership and Privacy

9.1 Your Data Ownership

You retain ownership of all customer data, client information, appointment records, and business data that you enter into the Groomera Platform ("Your Data"). This includes:

Client names, contact information, and appointment history.
Business financial data, revenue records, and analytics.
Photos, videos, and files you upload.
Any other data you create or store on the Platform.

9.2 Groomera's License to Your Data

By using the Services, you grant Groomera a limited license to access, store, process, and use Your Data solely for the purpose of providing and improving the Services. This includes:

Storing Your Data on our servers and third-party cloud storage providers (e.g., Cloudinary).
Processing Your Data to provide booking, scheduling, payment, and communication features.
Analyzing aggregated and anonymized data for business intelligence, platform improvement, and research purposes.

9.3 Aggregated and Anonymized Data

Groomera may use aggregated and anonymized data derived from Your Data for business purposes, including:

Analyzing usage trends, platform performance, and user behavior.
Generating industry benchmarks and statistics.
Improving our Services, features, and algorithms.
Marketing and promotional materials (e.g., "Over 10,000 appointments booked through Groomera").

This aggregated data will not identify you or your business individually and will not include any personally identifiable information.

9.4 Data Export and Portability

You have the right to request a copy of Your Data at any time. We will provide Your Data in a structured, machine-readable format (such as CSV or JSON) within 30 days of your request, as required by applicable law (including GDPR, CCPA, and LGPD).

To request data export, please contact Support@Groomera.com.

9.5 Data Retention and Deletion

Upon account termination or cancellation, Your Data will be retained for 90 days in accordance with our Privacy Policy. After 90 days, Your Data will be securely deleted or anonymized, except as required by law or for legitimate business purposes such as:

Compliance with legal obligations, court orders, or government requests.
Fraud prevention and security purposes.
Resolving disputes or enforcing our Terms.
Maintaining business records and financial documentation.

If you wish to request immediate deletion of Your Data, please contact Support@Groomera.com. Note that certain data may be retained as required by law.

9.6 Privacy and Security

Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you consent to our data practices as described in the Privacy Policy.

We implement industry-standard security measures to protect Your Data, including encryption, access controls, and regular security audits. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9.7 Shop Owner Responsibility for Customer Consent

Business Users (Shop Owners) are solely responsible for obtaining all necessary consents, permissions, and authorizations from their customers before collecting, storing, or sharing customer data through the Groomera Platform. This includes:

Consent to collect and store customer contact information, appointment history, and other personal data.
Consent to capture and store photos or videos of customers or their pets.
Consent to send marketing communications (emails, SMS) to customers.
Compliance with applicable privacy laws (GDPR, CCPA, LGPD, etc.).

If you, as a Shop Owner, have not obtained proper consent from your customers, you will be solely liable for any legal claims, damages, fines, or penalties arising from privacy violations, unauthorized data collection, or failure to comply with privacy laws. Groomera is not responsible for your failure to obtain customer consent. Both the Shop Owner and Groomera share ownership of the data, but liability for consent violations rests solely with the Shop Owner.

10. Appointments, Bookings, and Customer Transactions

10.1 Booking Terms (For End Users)

When you book an appointment through the Groomera Platform, you agree to:

Provide accurate contact information and appointment details.
Arrive on time for your scheduled appointment.
Comply with the cancellation and rescheduling policies of the service provider (shop).
Pay for services as agreed with the service provider.

10.2 No-Show Policy

If you fail to show up for a scheduled appointment without prior notice or cancellation, the service provider (shop) may take action against you, including:

Adding you to a "pay-first" list requiring prepayment for future appointments.
Declining to accept future bookings from you.
Charging a no-show fee (if disclosed in the shop's policies).

Groomera is not responsible for enforcing no-show policies. Any disputes regarding no-shows should be resolved directly between you and the service provider.

10.3 Cancellation and Rescheduling (End Users)

Customers may cancel or reschedule appointments in accordance with the policies set by the individual service provider (shop). Cancellation and rescheduling policies vary by shop and may include:

Minimum notice required for cancellations (e.g., 24 hours in advance).
Cancellation fees for late cancellations.
Limits on the number of reschedules permitted.

It is your responsibility to review and comply with the shop's cancellation and rescheduling policies, which are displayed during the booking process. Groomera is not responsible for enforcing these policies.

10.4 Payment Disputes (End Users)

If you dispute a charge for services booked through the Groomera Platform, you must resolve the dispute directly with the service provider (shop). Groomera is not a party to the transaction between you and the shop and is not responsible for refunds, chargebacks, or payment disputes related to services provided.

If you have a billing dispute related to your Groomera subscription or Platform fees, please contact Support@Groomera.com.

10.5 Payment Disputes (Shop Owners)

If you, as a Shop Owner, dispute a charge that Groomera has billed you (such as subscription fees, transaction fees, or other Platform charges), Groomera will work with you to investigate and resolve the issue in good faith.

To dispute a charge, please contact Support@Groomera.com with details of the disputed charge. We will review your dispute and respond within a reasonable timeframe.

10.6 Shop Quality and Service Liability

Groomera is a technology platform that connects customers with service providers. Groomera does not provide grooming, barbering, salon, spa, tattoo, or any other personal care services directly.

Groomera is not responsible for:

The quality, safety, or legality of services provided by shops or specialists.
Any injuries, damages, or harm caused by services provided by shops.
Disputes between customers and service providers regarding service quality, pricing, or conduct.
Ensuring that shops comply with health, safety, or licensing requirements.

Shop Owners are solely responsible for:

The quality and safety of services they provide.
Hiring, training, and supervising their employees and contractors.
Maintaining all required business licenses, permits, insurance, and certifications.
Complying with all applicable health, safety, and industry regulations.
Handling customer complaints, refunds, and service-related disputes.

If you experience any issues with the services provided by a shop, you must address them directly with the service provider. Groomera is not liable for any damages, injuries, or losses resulting from services provided by shops or specialists on the Platform.

11. Shop Owner Specific Terms

11.1 Independent Contractor Relationship

Shop Owners and their employees, contractors, and specialists are independent contractors, not employees or agents of Groomera. By using the Platform, you acknowledge and agree that:

Groomera does not employ, supervise, or control Shop Owners or their staff.
Shop Owners are responsible for their own business operations, including hiring, training, scheduling, and compensation of employees.
Shop Owners are solely responsible for the quality, safety, and legality of services they provide.
Groomera does not set prices, determine service offerings, or control how shops operate their businesses.

Nothing in these Terms creates an employment relationship, partnership, joint venture, or agency relationship between Groomera and Shop Owners.

11.2 Business Licenses, Permits, and Insurance

Shop Owners are solely responsible for:

Obtaining and maintaining all required business licenses, permits, and registrations.
Maintaining adequate business liability insurance, professional liability insurance, and workers' compensation insurance (if required).
Ensuring that all employees and contractors are properly licensed, certified, and trained.
Complying with all applicable local, state, and federal laws and regulations, including health codes, safety regulations, and industry-specific requirements.

Groomera is not responsible for verifying that Shop Owners have the necessary licenses, permits, or insurance. Operating without proper licenses or insurance is a violation of these Terms and may result in account termination.

11.3 Taxes

Shop Owners are solely responsible for all taxes related to their business operations, including but not limited to:

Income taxes.
Sales taxes and use taxes.
Payroll taxes (for employees).
Self-employment taxes.
Any other applicable local, state, or federal taxes.

Groomera does not withhold taxes, provide tax advice, or issue tax forms (such as 1099s) to Shop Owners. You are responsible for determining your tax obligations and reporting your income to the appropriate tax authorities.

Groomera may be required to report certain transaction information to tax authorities in accordance with applicable laws. You agree to provide any information reasonably requested by Groomera for tax reporting purposes.

11.4 Customer Complaints and Disputes

Shop Owners are solely responsible for handling all customer complaints, disputes, and service-related issues. This includes:

Addressing customer dissatisfaction with services.
Processing refunds or credits for unsatisfactory services (in accordance with your own policies).
Resolving billing disputes with customers.
Responding to negative reviews or feedback.

Groomera is not responsible for mediating disputes between Shop Owners and their customers. Any disputes should be resolved directly between the parties involved.

If a customer files a complaint with Groomera regarding your services, we may contact you to investigate the matter, but we are not obligated to take any action on your behalf.

11.5 Compliance with Laws

Shop Owners must comply with all applicable laws and regulations, including but not limited to:

Health and safety regulations (sanitation, sterilization, infection control).
Consumer protection laws.
Anti-discrimination laws (you may not refuse service based on race, religion, gender, sexual orientation, disability, or other protected characteristics).
Privacy laws (GDPR, CCPA, LGPD, etc.) regarding customer data collection and use.
Accessibility requirements (ADA compliance).
Employment laws (wage and hour laws, workers' compensation, etc.).

Failure to comply with applicable laws may result in account termination and legal liability.

12. Disclaimers and Warranties

12.1 "AS-IS" and "AS-AVAILABLE" Basis

THE GROOMERA SERVICES ARE PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

GROOMERA DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

Warranties of merchantability, fitness for a particular purpose, and non-infringement.
Warranties that the Services will be uninterrupted, timely, secure, or error-free.
Warranties that defects will be corrected or that the Services are free of viruses or other harmful components.
Warranties regarding the accuracy, reliability, or completeness of any content, data, or information provided through the Services.

12.2 No Guarantee of Results

Groomera makes no guarantees regarding:

The number of bookings, appointments, or customers you will receive through the Platform.
The revenue, profits, or business success you will achieve.
The quality or reliability of third-party services or integrations.
The availability or performance of the Services at any particular time.

Your use of the Services is at your own risk, and any reliance on the Services or content provided through the Services is solely at your own discretion.

12.3 Third-Party Services Disclaimer

Groomera is not responsible for the performance, availability, or practices of any third-party services, websites, or integrations. Third-party services are provided by independent companies, and we do not guarantee their functionality, security, or compliance with applicable laws.

12.4 No Liability for Service Outages

Groomera is not liable for any damages, losses, or disruptions caused by:

Service outages, downtime, or maintenance.
Internet connectivity issues.
Server failures or technical malfunctions.
Cyberattacks, data breaches, or security incidents (except to the extent required by law).
Force majeure events (see Section 16).

THE INTERNET IS INHERENTLY UNRELIABLE, AND SUCH OUTAGES, MAINTENANCE, AND TECHNICAL ISSUES ARE EXPECTED. GROOMERA WILL NOT BE HELD LIABLE FOR ANY DAMAGES, LOST REVENUE, LOST BOOKINGS, OR OTHER LOSSES RESULTING FROM SERVICE INTERRUPTIONS.

12.5 User-Generated Content Disclaimer

Groomera is not responsible for any user-generated content posted on the Platform, including reviews, comments, photos, videos, or other materials uploaded by users. We do not endorse, verify, or guarantee the accuracy, legality, or appropriateness of user-generated content.

If you encounter content that violates these Terms or is otherwise objectionable, please report it to Support@Groomera.com.

13. Limitation of Liability

13.1 Maximum Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GROOMERA'S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO GROOMERA IN THE 12 MONTHS IMMEDIATELY PRECEDING THE CLAIM.

For example:

If you paid $1,200 in subscription fees over the past 12 months, Groomera's maximum liability to you is $1,200.
If you have not paid any fees to Groomera (e.g., you are using a free trial), Groomera's maximum liability is $0.

13.2 Exclusion of Certain Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL GROOMERA, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY:

Indirect, incidental, special, consequential, or punitive damages.
Loss of profits, revenue, data, goodwill, or business opportunities.
Damages resulting from service outages, data loss, or security breaches.
Damages resulting from your reliance on the Services or any content provided through the Services.
Damages resulting from third-party services, integrations, or user-generated content.

THESE LIMITATIONS APPLY EVEN IF GROOMERA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

13.3 User Liability for Violations

YOU ARE SOLELY LIABLE FOR ANY DAMAGES, LOSSES, OR LEGAL CLAIMS ARISING FROM:

Your violation of these Terms of Service.
Your misuse of the Services, including illegal activities, spam, harassment, or prohibited conduct.
Your failure to obtain proper consents from customers (e.g., consent to collect data, capture photos, or send marketing communications).
Your violation of applicable laws, including privacy laws, intellectual property laws, or industry regulations.
Damage to Groomera's reputation, brand, or credibility caused by your actions.
Any damages caused by your services or business operations to end users or third parties. Groomera is not liable for damages caused by Shop Owners to their customers.

If Groomera incurs any legal costs, damages, or expenses as a result of your violation of these Terms, you agree to indemnify and hold Groomera harmless (see Section 14).

13.4 Acknowledgment of Risk

You acknowledge and agree that:

The Internet is inherently insecure, and data transmitted over the Internet may be intercepted by third parties.
Service outages, downtime, and technical issues are inherent risks of using online services.
Groomera cannot guarantee the security, availability, or reliability of the Services at all times.
You use the Services at your own risk and are responsible for implementing your own backup and security measures.

14. Indemnification

14.1 Your Indemnification Obligation

You agree to indemnify, defend, and hold harmless 0 LLC (Groomera), its affiliates, subsidiaries, officers, directors, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from or related to:

Your use or misuse of the Services.
Your violation of these Terms of Service.
Your violation of any applicable laws, regulations, or third-party rights.
Your user-generated content, including photos, videos, or data uploaded to the Platform.
Any claims made by your customers, employees, or third parties arising from your business operations or services.
Your failure to obtain proper consents from customers or third parties.
Damage to Groomera's reputation, brand, or credibility caused by your actions or conduct.
Any disputes between you and other users, customers, or third parties.

14.2 Defense and Settlement

Groomera reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you. You agree to cooperate fully with Groomera in the defense of any such claims.

You may not settle any claim that imposes any obligation or liability on Groomera without Groomera's prior written consent.

15. Communications and Notifications

15.1 Methods of Communication

Groomera may communicate with you through various methods, including:

Email: Sent to the email address associated with your account.
SMS/Text Messages: Sent to the phone number associated with your account.
In-App Notifications: Displayed within the Groomera Platform or mobile application.
Website Notices: Posted on our website (www.Groomera.com).
Push Notifications: Sent to your mobile device (if you have enabled push notifications).

You agree to receive communications from Groomera through these channels. It is your responsibility to ensure that your contact information is accurate and up-to-date.

15.2 Transactional and Service Communications

We will send you transactional and service-related communications, including:

Account creation and verification emails.
Subscription confirmations and billing notifications.
Password reset and security alerts.
Service updates, maintenance notices, and outage notifications.
Policy changes and important legal notices.

You cannot opt out of transactional and service communications, as they are necessary for the operation of your account and the Services.

15.3 Marketing Communications

With your consent, we may send you marketing communications to both Shop Owners and End Users, including:

Newsletters and product updates.
Promotional offers and special deals.
Tips, best practices, and educational content.

You may opt out of marketing communications at any time by:

Clicking the "unsubscribe" link in marketing emails.
Replying "STOP" to marketing SMS messages.
Adjusting your communication preferences in your account settings.
Contacting Support@Groomera.com.

15.4 Emergency Communications

In the event of a service outage, security incident, data breach, or other emergency, we will communicate with you through:

Email: Sent to your registered email address.
Support Chat: Available through Chatwoot or other customer support channels.

It is your responsibility to monitor these communication channels and take appropriate action in response to emergency notifications.

15.5 User Responsibility to Review Notices

It is your responsibility to review all communications, notices, and updates from Groomera, especially before booking appointments, using Services, or making business decisions based on the Platform. If you have questions or concerns about any communication, please contact Support@Groomera.com.

Users (especially Shop Owners) should confirm appointment details, service availability, and policies with their customers or with Groomera support if there is any uncertainty.

16. Force Majeure

Groomera shall not be liable for any failure or delay in performing its obligations under these Terms if such failure or delay is due to circumstances beyond our reasonable control, including but not limited to:

Acts of God (earthquakes, floods, hurricanes, tornadoes, wildfires, etc.).
War, terrorism, civil unrest, or riots.
Pandemics, epidemics, or public health emergencies.
Government actions, including laws, regulations, orders, or embargoes.
Labor disputes, strikes, or lockouts.
Cyberattacks, hacking, or distributed denial-of-service (DDoS) attacks.
Failure of third-party service providers, telecommunications networks, or internet infrastructure.
Power outages, utility failures, or infrastructure damage.

In the event of a force majeure event, Groomera's obligations under these Terms will be suspended for the duration of the event, and we will not be held liable for any resulting delays, interruptions, or damages.

17. User Compliance with Laws

You are solely responsible for ensuring that your use of the Groomera Services complies with all applicable local, state, national, and international laws and regulations.

This includes, but is not limited to:

Health and safety regulations (sanitation, sterilization, infection control).
Business licensing and permitting requirements.
Consumer protection laws.
Privacy and data protection laws (GDPR, CCPA, LGPD, etc.).
Anti-spam laws (CAN-SPAM Act, TCPA, CASL, etc.).
Tax laws and reporting requirements.
Employment and labor laws.
Intellectual property laws (copyright, trademark, etc.).
Anti-discrimination laws.
Industry-specific regulations (cosmetology boards, health departments, etc.).

Groomera does not provide legal advice, and we are not responsible for ensuring your compliance with applicable laws. If you have questions about your legal obligations, please consult with a qualified attorney.

18. Governing Law and Jurisdiction

18.1 Governing Law

These Terms of Service and any disputes arising from or related to these Terms or your use of the Services shall be governed by and construed in accordance with the laws of the State of Connecticut, United States, without regard to its conflict of law principles.

18.2 Jurisdiction and Venue

Subject to the arbitration provisions in Section 19, any legal action or proceeding arising from or related to these Terms or the Services shall be brought exclusively in the state or federal courts located in Connecticut, and you consent to the personal jurisdiction of such courts.

19. Dispute Resolution and Arbitration

19.1 Informal Dispute Resolution

Before initiating arbitration or litigation, you agree to first attempt to resolve any dispute informally by contacting Groomera at Support@Groomera.com. We will work with you in good faith to resolve the dispute within 30 days.

If the dispute cannot be resolved informally, either party may proceed to arbitration as described below.

19.2 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Any dispute, claim, or controversy arising from or related to these Terms of Service or your use of the Groomera Services that cannot be resolved informally shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules.

Arbitration Terms:

Mutual Arbitration: Both you and Groomera agree to resolve disputes through binding arbitration. Neither party may sue the other in court, except as expressly provided in Section 19.4 (Exceptions to Arbitration).
Individual Basis Only: Arbitration will be conducted on an individual basis. You may not bring claims as part of a class action, consolidated action, or representative action (see Section 19.3 - Class Action Waiver).
Arbitrator Authority: The arbitrator, not a judge or jury, will resolve the dispute. The arbitrator has the authority to award the same damages and relief that a court could award, including injunctive or declaratory relief.
Arbitration Costs: Each party will be responsible for their own costs and attorneys' fees, unless the arbitrator awards costs or fees to the prevailing party as permitted by law. Groomera will pay the AAA's filing fees if your claim is for less than $10,000, unless the arbitrator determines the claim was frivolous.
Location: Arbitration will be conducted in Connecticut or, at your option, via telephone, video conference, or written submissions.
Rules and Procedures: The arbitration will be conducted in accordance with the AAA's Commercial Arbitration Rules, which are available at https://www.adr.org.

By agreeing to these Terms, you waive your right to have disputes resolved in court by a judge or jury.

19.3 Class Action Waiver

YOU AND GROOMERA AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

This means:

You cannot join a class action lawsuit against Groomera.
You cannot participate in a consolidated arbitration involving multiple parties.
You cannot act as a representative on behalf of other users.
Arbitration will be conducted on an individual basis only.

If a court determines that this class action waiver is unenforceable, then the arbitration agreement in Section 19.2 will not apply, and the dispute will be resolved in court in accordance with Section 18.2 (Jurisdiction and Venue).

19.4 Exceptions to Arbitration

The following disputes are not subject to arbitration and may be brought in court:

Small Claims Court: Either party may bring a claim in small claims court if the claim qualifies under the rules of the small claims court and is brought on an individual basis (not as a class action).
Intellectual Property Disputes: Claims related to the infringement, misappropriation, or violation of intellectual property rights (trademarks, copyrights, patents, trade secrets) may be brought in court.
Injunctive or Equitable Relief: Either party may seek injunctive or equitable relief in court to prevent immediate and irreparable harm (e.g., to enforce confidentiality obligations, prevent unauthorized use of intellectual property, or protect against security threats).

19.5 Arbitration Opt-Out (30-Day Window)

You have the right to opt out of the arbitration agreement within 30 days of first accepting these Terms.

To opt out, you must send a written notice to:

Opt-Out Notice: 0 LLC (Groomera) Email: Support@Groomera.com Mailing Address: PO BOX 208, Versailles, CT 06383

Your opt-out notice must include:

Your full name.
Email address associated with your Groomera account.
A clear statement that you wish to opt out of the arbitration agreement.

If you opt out, you will not be bound by the arbitration agreement, and disputes will be resolved in court in accordance with Section 18.2. However, the class action waiver in Section 19.3 will still apply, meaning you cannot participate in class actions against Groomera.

If you do not opt out within 30 days, you will be bound by the arbitration agreement.

20. Severability

If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, it shall be severed from these Terms.

Arbitration Severability: If the class action waiver in Section 19.3 is found to be unenforceable, the arbitration agreement in Section 19.2 shall be null and void, and disputes will be resolved in court. However, all other provisions of these Terms shall remain in effect.

21. Waiver

Groomera's failure to enforce any provision of these Terms of Service shall not constitute a waiver of that provision or any other provision. No waiver by Groomera of any breach or default shall be deemed a waiver of any subsequent breach or default.

Any waiver must be in writing and signed by an authorized representative of Groomera to be effective.

22. Assignment

You may not assign, transfer, or delegate your rights or obligations under these Terms of Service without Groomera's prior written consent. Any attempted assignment in violation of this provision shall be null and void.

Groomera may assign, transfer, or delegate its rights and obligations under these Terms at any time without your consent, including in connection with a merger, acquisition, sale of assets, or other corporate transaction.

23. Entire Agreement

These Terms of Service, together with our Privacy Policy, Cookie Policy, Refund Policy, and any other policies or agreements referenced herein, constitute the entire agreement between you and Groomera regarding your use of the Services and supersede all prior or contemporaneous agreements, understandings, and communications, whether written or oral.

24. Survival

The following provisions shall survive the termination or expiration of these Terms of Service:

Section 6 (User Responsibilities and Prohibited Conduct) - to the extent necessary to enforce violations.
Section 7 (Intellectual Property Rights) - licenses granted to Groomera.
Section 9 (Data Ownership and Privacy) - data retention and deletion obligations.
Section 12 (Disclaimers and Warranties).
Section 13 (Limitation of Liability).
Section 14 (Indemnification).
Section 18 (Governing Law and Jurisdiction).
Section 19 (Dispute Resolution and Arbitration).
Any other provision that by its nature should survive termination.

25. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us at:

0 LLC (DBA Groomera)

Email: Support@Groomera.com
Mailing Address: PO BOX 208, Versailles, CT 06383

Legal Notices and DMCA Takedown Requests: Support@Groomera.com

We are committed to addressing your inquiries and resolving any issues promptly and transparently.

BY USING THE GROOMERA SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.