My Bookings Aren't Showing on the Calendar

Category: Troubleshooting Reading time: 3 min

If appointments aren't appearing on your booking calendar — or your storefront isn't showing available slots for clients to book — one of the following is almost always the cause. Work through these checks in order.

Check 1 — Your Calendar Filter Is Active

This is the most common reason bookings seem to disappear.

The Bookings calendar has filter options at the top: by specialist, by service, by status, and by date range. If any filter is active, you're only seeing a subset of your bookings.

Fix:

1. Open your Bookings calendar
2. Look for any active filter indicators — highlighted buttons, dropdown selections with a value set
3. Clear all filters and reset to the default view
4. Check whether your bookings reappear

Check 2 — You're Viewing the Wrong Date Range

If your calendar is set to a specific week or date range, bookings outside that window won't appear.

Fix:

1. Use the date navigation arrows to move forward or backward through weeks
2. Switch to List View — it shows all bookings chronologically and is harder to accidentally mis-navigate
3. If you're looking for a specific booking, search by client name instead of scrolling

Check 3 — The Booking Has a PENDING Status

Depending on your view settings, PENDING bookings may appear differently or be filtered out by default.

Fix:

1. Switch to List View in your Bookings section
2. Set the Status filter to All or specifically PENDING
3. Check whether the missing booking appears
4. If found, confirm it to move it to CONFIRMED status

Check 4 — No Available Slots Showing on Your Storefront

If the issue is that clients can't find any time slots to book (rather than an existing booking disappearing), the cause is different. Work through these:

a) Specialist availability isn't set

Slots only appear when a specialist has working hours configured for that day.

1. Go to Specialists in your sidebar
2. Open the specialist's profile
3. Confirm availability days are toggled on and hours are entered
4. Save and reload your storefront

b) The specialist isn't assigned to the service

If a specialist isn't assigned to a service, they won't appear as a booking option for it — even if they're available.

1. Go to Specialists → [Specialist Name] → Services
2. Confirm the relevant service is checked
3. Save

c) All slots are already fully booked

If every available slot is taken by existing confirmed bookings, no new slots will appear. Check your Bookings calendar for that period — if it's fully booked, the system is working correctly.

d) Service duration extends past closing time

If a service takes 90 minutes and your shop closes at 6:00 PM, Groomera won't show a 5:00 PM slot because the appointment would end at 6:30 PM. This is intentional.

Fix: Extend your closing time in your business profile, shorten the service duration, or accept that late-day slots won't be available for long services.

e) Ghost Mode is active

Ghost Mode hides your shop from discovery but doesn't remove direct-link booking slots. However, it's worth confirming it wasn't accidentally enabled.

1. Go to Settings → Business
2. Check whether Ghost Mode is toggled on
3. If unintentional, toggle it off

Check 5 — A Manual Booking Wasn't Saved

Manually added bookings require clicking Save to persist. If you navigated away before saving, the booking was not created.

Fix: Re-create the booking. Going forward, confirm the appointment appears in your calendar immediately after saving before closing the form.

Check 6 — Browser Cache Issue

Your browser may be displaying a cached version of the calendar that doesn't reflect recent changes.

Fix:

1. Hard refresh: Ctrl + Shift + R (Windows/Linux) or Cmd + Shift + R (Mac)
2. If still not resolved, open the dashboard in a private/incognito window
3. If the booking appears in incognito, clear your browser cache and reload normally

Still Not Resolved?

Submit a ticket from the Support section of your dashboard. Include:

• The client name and appointment date you're looking for
• A screenshot of your Bookings view with all filters visible
• Whether the booking was made online by the client or added manually
• Your business username (found in Settings → Business)

Related articles:

• Managing Your Booking Calendar →
• Launching Your Public Storefront →
• How to Invite Your First Specialist →