How to View and Manage Your Bookings

Category: Groomers Reading time: 4 min

Your bookings calendar is the center of your workday in Groomera. This guide covers how to read your schedule, understand booking statuses, add notes, and mark appointments complete — everything you need to stay on top of your day.

Finding Your Bookings

1. Log in at groomera.com/auth/login?role=specialist
2. Click My Bookings in your portal navigation
3. You'll see your personal appointment calendar — only your bookings, no one else's

You can switch between Calendar View (visual week grid) and List View (scrollable list of appointments). Both show the same data. List view is often easier for reviewing upcoming appointments quickly; calendar view is better for seeing how your day is laid out.

Reading Your Calendar

Your calendar shows every appointment assigned to you. Each appointment block displays:

• Client name (and pet name if provided)
• Service booked
• Time and duration
• Status indicator — color-coded by booking status

Use the date navigation arrows to move forward or back through weeks. Today's date is always highlighted.

Understanding Booking Statuses

Every appointment moves through a set of statuses. Here's what each one means for you:

💡 Tip: Check your calendar at the start of every shift. Appointments can be added, changed, or rescheduled by the owner without a direct notification to you. A quick check takes 30 seconds and prevents surprises.

Viewing Appointment Details

Click any appointment to open its detail panel. Here you'll see:

• Client name, email, and phone number
• Pet name and any notes about the pet or client
• Service and duration
• Appointment date and time
• Current status
• Appointment notes — anything the owner or a previous specialist has logged

The notes section is where you'll find context that makes a real difference: "Max is nervous around clippers," "Client prefers the lavender shampoo," "Senior dog — handle with extra care." Read these before the appointment, not during it.

Adding Your Own Notes

You can add notes to any appointment you're assigned to — before, during, or after.

1. Open the appointment detail
2. Find the Notes field
3. Type your note
4. Save

Good notes to add:

• How the pet behaved during the appointment
• Products you used (so the client can be told what to buy)
• Any health observations (dry coat, ear sensitivity, anxiety triggers)
• What the client mentioned wanting next time

These notes carry forward to the client's record. The next time this client books — with you or anyone else at the shop — your notes will be there. That continuity is what makes clients feel known and looked after.

Marking an Appointment Complete

When you finish an appointment, mark it as completed. This keeps the shop's records accurate and, if the owner has set up a Google Review link, it triggers an automatic review request to the client.

1. Open the appointment
2. Click Mark as Completed
3. Confirm

That's it. The appointment moves to COMPLETED status and the client receives their post-appointment email.

⚠️ Don't skip this step. Appointments left in CONFIRMED status after they've happened skew your owner's reports and mean the client doesn't get their review request email. Make it part of your end-of-appointment routine — takes two seconds.

Filtering Your Bookings

If you have a busy schedule and want to narrow down what you're seeing:

Filters are especially useful at the end of the month when you want to review all your completed appointments.

What to Do If a Booking Looks Wrong

If you see an appointment that's incorrect — wrong service, wrong time, client you don't recognize, or a booking you believe was cancelled — don't edit it yourself. Contact your shop owner directly.

Booking changes made at the specialist level may not trigger the right notifications or updates on the owner's end. Always flag it to the owner and let them make the correction from their dashboard.

What to Do If Your Calendar Is Empty

If you log in and your calendar shows no upcoming bookings when you know there should be some, check the following:

1. Date range — Are you viewing the right week? Use the navigation arrows to confirm
2. Status filter — If a filter is active, clear it to see all bookings
3. Assignment — Your owner may not have assigned the relevant services to your profile yet. Ask them to check your service assignments

If none of these resolve it, let your owner know — they can see your full booking history from the owner dashboard and identify the issue.

Related articles:

• Welcome, Specialist — Here's Your Portal →
• Understanding Your Commission →
• How to Build Your Client Relationships →