How to Purchase a Product from a Shop
How to Purchase a Product from a Shop
Category: Clients Reading time: 3 min
Many shops on Groomera sell grooming products directly from their storefront — the same shampoos, conditioners, and accessories their specialists use during appointments. Here's how to browse and buy.
Where to Find the Shop's Products
Products are listed on the same page as the shop's booking information. Visit the shop's storefront link (e.g., groomera.com/[zipcode]/shopname) and scroll down past the services section to find their product store.
Each product listing shows:
- Product name and photo
- A short description
- Price
- An Add to Cart button (or an Out of Stock label if the item isn't currently available)
Step 1 — Browse and Add to Cart
Find the product you want and click Add to Cart.
You can add multiple products to your cart before checking out. Continue browsing and adding items, then proceed to checkout when you're ready.
Step 2 — Review Your Cart
Before checking out, review your cart to confirm:
- The correct products are listed
- The quantities are right
- The total looks correct
Make any adjustments before proceeding.
Step 3 — Enter Your Details
At checkout, you'll fill in:
Field | What It's For |
Your Name | For the order |
Email Address | Order confirmation and shipping updates |
Shipping Address | Where the shop will send your order |
Step 4 — Complete Payment
Payment is handled through Stripe — the same secure system used for appointment bookings. Enter your card details and confirm your order.
You'll receive an order confirmation email at the address you provided. Keep it for your records.
💡 Your card information is never stored by the shop or Groomera. All payment processing is handled securely by Stripe.
Step 5 — Receiving Your Order
After your order is placed, the shop prepares and ships it. Depending on the shop's setup:
- Shipped orders: Your product will be mailed to the address you provided. Delivery time depends on the shipping method the shop uses
- Local pickup: Some shops offer in-store pickup. If this option is available, it will be indicated during checkout — you'll collect your order at your next visit or as arranged with the shop
If you haven't received your order within the expected timeframe, contact the shop directly using the contact information on their storefront page.
Returns and Refunds
Return and refund policies are set by the individual shop — not by Groomera. If you need to return a product or request a refund, contact the shop directly.
Their contact information is on their storefront page and in your order confirmation email.
Frequently Asked Questions
Q: I can't find the product section on the shop's page. Not all shops have a product store set up. If you don't see a products section on the storefront, the shop likely doesn't sell products online. You can always ask them in person at your next appointment.
Q: A product I want shows "Out of Stock." The shop is temporarily out of that item. You can reach out to the shop directly to ask when it will be back in stock, or check back on their storefront page at a later date.
Q: I was charged but never received an order confirmation email. Check your spam or junk folder first. If it's not there, verify that the email address you entered at checkout was correct. If the charge appeared on your card and you have no confirmation, contact the shop directly — they can verify the order on their end.
Q: Can I change or cancel my order after placing it? Contact the shop as quickly as possible. If the order hasn't been shipped or prepared yet, they may be able to make changes. Once an order has shipped, changes typically aren't possible.
Q: Is it safe to enter my card details on this page? Yes. Payments are processed by Stripe, a globally trusted payment platform used by millions of businesses. Your card details are encrypted and never stored by the shop or Groomera.
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