I Didn't Receive a Confirmation Email
I Didn't Receive a Confirmation Email
Category: Clients Reading time: 2 min
If you completed your booking but haven't received a confirmation email, don't worry — your appointment is most likely still booked. Here's how to find your confirmation and what to do if it's genuinely missing.
Check These Places First
Before assuming something went wrong, check all of the following:
1. Your spam or junk folder Confirmation emails from booking systems are sometimes filtered as spam, especially if this is your first time booking with the shop. Search your spam folder for the shop's name or "Groomera."
2. Your promotions or updates tab (Gmail users) If you use Gmail, check the Promotions and Updates tabs — automated emails often land there instead of your main inbox.
3. Search your inbox Use the search bar in your email and search for "Groomera," "appointment," or the shop's name. Sometimes emails arrive but get buried or sorted automatically.
4. Wait a few minutes Confirmation emails are sent instantly in most cases, but occasionally there's a short delay of 2–5 minutes due to email delivery queues. If you just completed your booking, wait a few minutes and check again.
Check That You Entered the Right Email
During booking, you enter your email address manually. A small typo — a missing letter, .con instead of .com, a wrong domain — means the confirmation went to a different address entirely.
If you think this might be the case, contact the shop directly and give them your name, pet's name, and the appointment date and time. They can look up the booking on their end and verify the email address that was used.
Contact the Shop to Confirm Your Booking
If you've checked everywhere and still can't find a confirmation, reach out to the shop directly. You can find their contact information on their storefront page at groomera.com/business/shopname.
Give them:
- Your name
- Your pet's name
- The service you booked
- The date and time you selected
- The email address you used when booking
They can look up the booking in their dashboard and confirm whether it was received, and if needed, resend your confirmation details.
What If the Booking Didn't Go Through?
If the shop can't find your booking, it's possible the booking wasn't completed — this can happen if:
- You were redirected to the payment screen but didn't complete the payment
- Your browser closed or crashed before you confirmed
- A card error interrupted the checkout process
If this is the case, your card should not have been charged (charges only apply on successful bookings). Check your card statement to confirm. If no charge appears, simply rebook through the shop's storefront.
If a charge did appear but the booking doesn't exist, contact the shop immediately. They can investigate and arrange a refund if needed.
Frequently Asked Questions
Q: I found the email in spam. How do I stop it from happening again?
Mark the email as "Not Spam" in your email client and add the sender address to your contacts. This signals to your email provider that messages from this sender are legitimate, improving deliverability for future reminders and notifications.
Q: I never get confirmation emails from any booking system. Could it be my email provider?
Some corporate email providers and older email clients have aggressive spam filters that block automated emails entirely. If this is a recurring issue, try booking with a personal email address (Gmail, Outlook, etc.) instead of a work address.
Q: The shop confirmed my booking exists but I still haven't received the email.
The shop can verify your booking is in the system but can't resend the confirmation email directly from the Groomera dashboard. The best solution is to keep the details the shop confirmed (date, time, specialist, address) and treat that as your confirmation. Your reminder emails should still go out as normal before the appointment.
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