Go to the business's storefront link, pick a specialist, choose your service, pick a date and time, and fill in your contact info. You do not need an account. Guests can book just fine, and you will get a confirmation email right after.

Yes, same-day bookings are available if the specialist still has open slots. You can also book weeks or months ahead. It all depends on what the business has open on their calendar.

Yes. Just select all the services you want during the booking. The system automatically adds up the total time and price, and shows you the full summary before you pay.

It means that specialist still has at least one open slot left today. It updates in real time based on their schedule.

Yes. Just put their name, phone number, and email in during checkout. The confirmation email will go to them, and the appointment will be under their name.

It is confirmed right away. As soon as you submit and pay, the slot is yours. No waiting for the business to approve anything. You get a confirmation email immediately.

Two reasons this can happen. Either the business has not turned that option on, or the business has marked your account as prepay only. If you have had a no-show or late cancellation at that business before, they may have set your account to require prepayment every time.

No. When a business is closed, the calendar does not take new bookings. It could be outside their hours, a holiday, or a day they blocked off. Try picking a different date.

Use the link in your confirmation email or reach out to the business directly. Every business sets their own cancellation window, which is shown to you before you pay. If you cancel after that window, you might lose your payment.

You will most likely lose whatever you prepaid, or the business may charge you the full amount. If it keeps happening, the business might also set your account to always require prepayment going forward.

You get a full refund including the platform fee. It usually takes 5 to 10 business days to show up on your card depending on your bank.

Not on your own. You would need to contact the business directly and ask them to remove the specific service from the booking on their end.

You would need to reach out to the business and explain the situation. Groomera does not override cancellation policies, but the business can choose to make an exception on their own.

If they change it, you are allowed to cancel and get a full refund even if the normal window has passed, since the change came from their side.

Major credit and debit cards like Visa, Mastercard, Amex, and Discover. Apple Pay and Google Pay may work depending on your browser and device. Prepaid cards do not always go through.

It is a small fee added to each booking to keep the Groomera platform running. It shows up as a separate line before you pay. If you cancel within the free cancellation window, you get it back. If you cancel after that window, it is usually not refunded.

Yes. Everything is shown before you confirm, including taxes and the platform fee. What you see on the final total is exactly what gets charged.

Tipping is completely optional. You can pick 15%, 20%, or 25%, or type in your own amount. You cannot change the tip after you have already paid.

Yes. The business can issue a partial refund from their side. Reach out to them first. If they are not responding, Groomera support can help work it out.

The booking does not go through and the slot is not saved for you. Just try again with a different card or payment method.

Check first if it might just be a temporary hold from your bank, which usually clears in a couple of days. If the charge is genuinely wrong, contact Groomera support with your booking confirmation number.

If the business has reminders turned on, you will get emails 2 days and 1 day before your appointment. You might also get a text reminder if the specialist has SMS reminders enabled.

Check your spam or promotions folder first. Make sure the email you used during booking was spelled correctly. If you still cannot find it, contact the business or Groomera support to have it resent.

They might be fully booked, or a specialist has blocked off their time. Try a different date or a different specialist. Cancellations also happen throughout the day, so checking back later sometimes helps.

No. The price is locked in when you pay. Whatever you agreed to at checkout is final. Any price changes a business makes only apply to new bookings after that point.

Ghost mode is a setting some businesses use to hide calendar slots that are very soon, like within the next 24 hours. It is intentional, not a glitch. They use it to avoid last-minute bookings.

Report it through the Groomera website using the live chat or support option. The team will look into it and get the business to fix it.

Yes. Shopping and booking are completely separate. You can browse products, add them to your cart, and check out without scheduling any service at all.

Contact the business first since they handle the shipping. If they do not fix it, reach out to Groomera support. Hold on to the packaging and take photos of any damage right away.

Message the business as soon as possible. If the package has not shipped yet, they can cancel it. Once it has been handed to the carrier, you would need to go through a return instead.

Every business sets its own return policy. Check your order confirmation email or the business storefront for their terms, then contact the business directly to start the return.

The business should contact you and either reschedule you with another specialist or give you a full refund.

Yes, but you need to contact the business to request it. It depends on whether the other specialist has availability, and you might need a different time slot too.

Duration estimates can vary. The specialist will do their best to fit the time, but things like hair condition or pet behavior can affect how long it actually takes. Mentioning any relevant details in the booking notes helps them plan ahead.

You can put it in the booking notes and ask. The business might be able to do it, but it will not be officially part of your booking until they confirm and set the price and time.

Use the notes field during booking to write out your pet's breed, weight, coat type, personality, and any health conditions. The groomer might follow up with questions before the appointment.

Yes, if they decide your pet's needs are beyond what they can handle, they can cancel and give you a full refund. This is why it helps to be upfront about your pet in the notes from the start.

Many do. Things like rabies and Bordetella shots are commonly required before they will groom your pet. This varies by business, so check their service details or ask them directly before booking.

If a mobile groomer has listed their services on Groomera, yes. You can find them on the platform and use the notes field to share your address when booking.

Only the business you booked with can see your name, phone, and email. Your payment details are handled entirely by Stripe and are never shared with the business or anyone else. No other businesses on Groomera can see your info.

You need to provide a name, phone number, and email to complete a booking since the business uses these to manage your appointment. That is the minimum required to book anything.

Groomera support will reach out to you and ask for documentation like your booking confirmation, any messages with the client, and proof the service was completed. Responding quickly and thoroughly gives you the best shot at winning the dispute.

Yes. From that client's profile in your dashboard, you can turn on the prepay-only setting. That client will no longer see the Pay in Person option when booking with your business.

Each location is set up as its own separate business on Groomera. You can own all of them under the same account and switch between them from your account menu.

No. Stripe is required to accept any kind of online payment. You can still manage your calendar and create bookings without it, but no payment features will work until you connect a Stripe account.

You type the specialist's email into your dashboard and send an invite. They get an email, create their account, and join your business. Once they are in, you assign their services and they manage their own availability.

Your data is kept for around 30 to 90 days after cancellation in case you come back. After that window closes, it is deleted in line with Groomera's data retention policy.

Yes. In the Bookings section of your dashboard, you can create a new booking by entering the client's info and choosing the specialist, date, time, and services. The client gets a confirmation email automatically.

Find the booking in your dashboard and click the refund option. You can refund the full amount or type in a custom partial amount. It goes back to the customer's original payment method through Stripe.

The business owner sends you an invite through their dashboard. You will get an email with a link to create your account and connect to that business. You cannot sign yourself up as a specialist independently.

In your specialist dashboard, you set your regular weekly hours by day. If you need specific dates off, just create a block for those days. Customers will not be able to book those times.

Tell the business owner right away. They are the ones who contact the client, arrange a reschedule or refund, and update the booking. Do not reach out to the client yourself unless the owner asks you to.

Your commission rate is set by the business owner and shows up in your dashboard along with a breakdown of what you have earned per booking. The actual payout timing and method is something you work out directly with the business owner.

Your upcoming bookings stay in the system and clients are notified. If the business closes without warning, clients with upcoming appointments should receive a cancellation and refund. Contact Groomera support if you need help understanding your obligations in that situation.